Our Privacy Policy

1. Overview
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our HVAC services. By accessing or using our services, you consent to the collection and use of your information as described in this Policy.

2. Information We Collect
We may collect the following categories of personal information:
Contact Information: Name, phone number, and email address.
Service Information: Home or service address, system details, and scheduling data.
Browsing & Device Data: IP address, browser type, usage data, cookies, and analytics information.
Uploaded Content: Photos or documents you choose to share with us or us with you.
We obtain this information directly from you, automatically through your interactions with our website, and from reputable third-party partners as necessary to deliver, maintain, and enhance our services.

3. How We Use Your Information
We utilize personal information to:
Facilitate, schedule, and manage the delivery of HVAC services.
Communicate important updates, reminders, and provide customer support.
Process financing applications and related inquiries.
Enhance customer experience and optimize website performance.
Deliver marketing and remarketing communications, including advertisements, emails, and SMS, where permitted.
Safeguard against fraud and ensure compliance with applicable laws and regulations.

4. Cookies & Tracking
We employ cookies, analytics tools, and advertising pixels (including those from Google and Meta) to monitor website performance, analyze usage patterns, and tailor marketing efforts. You may opt to disable cookies through your browser settings; however, certain features of our website may be limited as a result.

5. Sharing of Information
We disclose personal information solely to trusted third parties who assist in the operation and delivery of our services, including:
Service scheduling and CRM providers.
Marketing and digital advertising vendors.
SMS and texting platforms.
Financing partners, when such information is voluntarily provided by you.
We do not sell personal information for financial gain.

6. Your Rights & Choices
You have the right to:
Request access to, correction of, or deletion of your personal information.
Opt out of marketing text messages by replying “STOP.”
Disable cookies through your browser settings.
To exercise any of these rights, please contact us using the information provided above.

7. Data Retention
We retain personal information solely for as long as necessary to fulfill business, operational, or legal obligations.

8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children in this age group.

10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies independently.

11. Updates to This Policy
We reserve the right to amend or modify this Privacy Policy at our discretion. Any such revisions shall become effective immediately upon posting to our website and shall be identified by an updated “Last Updated” date. Your continued use of our services following any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us
For questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:
Brooks Heating and Air
9038 Hornbaker Rd
Manassas, VA 20109
Phone: 703-463-3333
Email: jim@brookshvac.com